YourParkingSpace
Reviews and Complaints
YourParkingSpace Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating from 89 reviews, with 2% likely to recommend and 90% of ratings unfavorable.
Positive Feedback
YourParkingSpace reviews cite plenty of good parking spaces and some easy bookings; a few users found the app simple to navigate.
Negative Feedback / Risk Areas
- Frequent YourParkingSpace customer complaints about double charging and billing errors.
- Delayed or missing refunds and rejected refund requests.
- Unresponsive customer service and no reliable phone support.
- Glitchy website/app, QR code and pay-machine failures causing missed payments and fines.
Key Takeaways for Future Customers
- Keep bank records and receipts when using the service and expect difficulty obtaining refunds.
- Check bookings closely to avoid unwanted subscriptions or recurring charges.
- Consider alternatives if prompt customer service or dispute resolution is needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating from 89 reviews, with 2% likely to recommend and 90% of ratings unfavorable.
Positive Feedback
YourParkingSpace reviews cite plenty of good parking spaces and some easy bookings; a few users found the app simple to navigate.
Negative Feedback / Risk Areas
- Frequent YourParkingSpace customer complaints about double charging and billing errors.
- Delayed or missing refunds and rejected refund requests.
- Unresponsive customer service and no reliable phone support.
- Glitchy website/app, QR code and pay-machine failures causing missed payments and fines.
Key Takeaways for Future Customers
- Keep bank records and receipts when using the service and expect difficulty obtaining refunds.
- Check bookings closely to avoid unwanted subscriptions or recurring charges.
- Consider alternatives if prompt customer service or dispute resolution is needed.
Media from reviews
Tired of being ignored?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wandsworth, Wandsworth
Unable to pay for parking
Unable to pay for parking. Tried to scan QR code.
Trying to pay for the full day from 8:30 to 19:30.
Won't let me backtrack as pay machines that are usually working are not. Don't want to get fined when I am trying to pay!!!
- No pros
- Will not let me backtrack
Preferred solution: Full refund
User's recommendation: App is useless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unreasonable charging at a multi-story car park
Company fixed the issue and I have been provided with full refund. After contacting the car park owner, My parking space refunded the full charge. In addition the QR codes were removed.
I might but I will try to avoid them.
The QR code did say scan here for weekly parking, however once on the form, it appeared to be asking me what time I was leaving today. I therefore assumed that they would be only charged me for the time I had parked. I was wrong.
When I checked what I' had paid it was for the full week.
I contacted them via the app, their response was that the space I had paid for was specified by the owner a a weekly space. I asked as this was the case, could I return to the spot as often as I liked for a week, they said no.
To top things off, 25 mins prior to the time I'd put in as my exit time, they text to see if I'd like to extend my stay, for an extra charge!! I
I explained to them that it was a multi -storey car park with no space marked as a weekly spot. They basically said it was a weekly space commanding a weekly fee but you still have to specify when you are planning to leave. If you don't leave when you specify you will be charged more.
It makes no sense to me. A weekly space should be just that, expiring a week after you arrive.
It is a complete scam.
Yes, I should have checked the fee prior to confirming the booking, but why ask for a departure time if you are intending to charge for a week!! They passed the buck over to the space owner.
I've emailed the shopping center. It should be made clear that if you click on either the monthly or weekly QR codes, you will be charged a full month or week irrespective of the actual time you park.
Preferred solution: Make sure the pricing policy is clear
User's recommendation: Don't use the QR codes, avoid if possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Charged for parking today for a car i don't have
I couldn't contact the company online or by phone, nothing worked all details were incorrect, maybe because I'm in the uk?Only when I left bad reviews on pissed did I get contacted by the company and got a refund and account closure. Give a bad review and if the company cares about their reputation they will contact you.
Your parking space charged me for a car I haven't had for over two years.I have tried everything and cannot get hold of them-all the phone numbers are invalid and the emails won't send, all the online forms don't work.The contact with them is non existent it seems designed in a way to make communication impossible- on purpose!!There is NO customer service!
This company is impossible to get hold of or speak to. They took money from my bank today for a car I haven't had for over two years.
I'm trying to get a refund, but nothing is working as far as contact—the phone numbers are all invalid, and the online form doesn't work. Seems to me to have been designed to be deliberately evasive!
User's recommendation: Don't give any of your bank account details
Elland, Calderdale
I paid at woolsops car park Halifax kiosk but money not deducted from my account
The kiosk seems to be having some issues. As I made the payment, the screen showed that the money was accepted, but the amount has not been deducted from my account.
Preferred solution: I have paid and as the amount not deducted I am apprehensive that I may receive a fine
Maidstone, Kent
Payment charged twice
Charged twice unable to resolve could not contact the company
I was charged twice and trying to contact the company provided difficult on the form as they wanted an iD number which I did not have as I had no receipt
User's recommendation: Get a recipe and check you bank statements
Sheffield, England
Forgot to pay for my parking due to stress of my 98 mum
I need to speak to some but that is proving impossible
No happy
My 98 year old mum was rushed to A&E on Saturday I followed but did not take my purse hence not able to pay for my parking mi have been every day since and obviously paid
This was genuine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation and refund
I cannot get to speak with anyone regarding a cancellation and refund. I earlier sent a message but to no avail with reference no. 289****.
Preferred solution: Full refund
User's recommendation: Your accessibility is needed especially with phone call.
Hey I’m in the same situation, did you manage to get through or even get your money back?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newport, England
Complaint
The company refunded me my original parking payment but are refusing to refund me the £40 extra I had to pay to park elsewhere
So far very poor
Booked a car parking space months in advance at the Premier Inn Newport for the Isle of Wight festival. Got a confirmation email days before.
Having spent over an hour in diversions to get to the car park, only to find that the car park is closed to the public as it's backstage in the festival! No access for the parking I had booked and paid for!
We then had to rejoin the diversion to park in the festival car park, which cost £40!!! And we had to walk a considerable distance with a bad back and torn cartilage.
Preferred solution: Full refund
User's recommendation: Don’t use this company
Congresbury, North Somerset
Easy purchase but no refund when space cancelled by owner
This app is easy to use to find parking options but I purchased a months subscription to a space only to be told by the owner the incorrect price had been displayed so they cancelled the booking. I received an email from Your Parking Space to say refund would be in 5-10 working days but this was in September and I;m still waiting.
Have contacted the company via the contact sheet twice but no response. No customer services number to speak to a person and whatsapp is just an AI automated service which sends you back to the contact form, ultimately rather unhelpful.
Currently thinking I've lost my money and feel the whole system is a bit of a joke. Is it a scam?
User's recommendation: Wouldn't currently recommend as feel it is untrustworthy and potentially could lose a lot of money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParking
Very poor service. Parking booked 2 months ago.
On visit, occupied by other cars now. My son has nowhere to park now as he shifted to university assuming parking is reserved. Under immense stress. On raising the matter to resolve the issue with the space owner, they have just processed the refund with no resolution for the space.
Never ever use them. They just absolve themselves of their responsibilities.
Preferred solution: Apology
User's recommendation: Don’t use them. They are fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers
Booking number: 6807****
I booked my monthly parking space and paid. The parking space was set to be booked 2 months in advance.
I was given the contact details of the owner and instructions by email. I called the owner of this parking space, and she said she wasn't aware that this was still a thing. She then told me I did not have permission to use the space and that the space already had a vehicle in it.
She then said that she would cancel my booking and I should receive an immediate refund. I contacted your parking space via WhatsApp, but they refuse to answer me!
- Scammers
Preferred solution: Full refund
User's recommendation: Don't go near these scammers
Isle Of Cumbrae, North Ayrshire
Help requested
I need to talk with customer service about how to pay at location 7104 in Epsom. I want to pay, but my mobile is not updated enough.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Over charged
Company fixed the issue and I have been provided with full refund. After much discussion they finally refunded in total.
Should have done it straight away away. Don’t give in.
Charged twice without notice. Only discovered when checking bank account.
Only one receipt received for one payment. Apparently, it is my fault because their system sometimes lags or has difficulty with internet connection. Well, I tried to book; it did not complete, so a minute later, I tried again and it completed.
So far, I have managed to get agreement for a refund of £5.00 but not the 75p booking fee. I believe their system is rigged in their favour to scam customers.
User's recommendation: Park elsewhere
Bristol, Bristol
Parking charge
Registration number DG6 0KSY. I've been charged £132.00 for parking. Will you please look into this, please?
- Dg6 0ksy
Preferred solution: Price reduction
Rolling monthly payment issue
I am a monthly payer for the car park space at Tesco's Southbury Road, Enfield. I have missed my monthly payment and am trying to make that payment today. Can someone even advise me on how to do this, as I will need to use the space when I get home from work?
Many thanks,
Michael
Preferred solution: to get my monthly payment take. from my account t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel all parking last year
Total crap service, unable to contact after weeks an week trying, anybody reading this, do you self a favour avoid this company.
Your company is unable to respond to urgent requests. I am sick of trying to contact someone human for a very easy resolve.
Our customer service is disgusting.
Your loss, I am going to use someone else!
User's recommendation: Get a contact center that's live,
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