YourParkingSpace
Reviews and Complaints

No phone number, 4 day deal in responding to an email communication. I was happy to pay for my mistake i.e exit today rather than last Saturday but there is no post pay option.

See their communication below, and... btw the app does not allow you to post pay either:

Joyce (YourParkingSpace)

17 Apr 2025, 18:37 BST

Hi David,

Thank you for contacting YourParkingSpace, we hope this email finds you well.

We apologise for the late response. We understand that you would like to make a payment for your stay at Premier Inn Hampstead.

Upon review, this location does not allow post-pay bookings. Unfortunately, we have not been able to create a booking in the past as this breaches our payment provider agreement with our commercial partners who operate and enforce the car park.

All bookings via YourParkingSpace feed automatically through to the onsite enforcement companies.

These payments are date and time stamped to ensure any Parking Charge Notice (PCN) issued by the onsite enforcement company is correct. As you can imagine, the strict protocols enforcement companies have to follow offers us no room to bring flexibility to drivers who innocently forget to pay at location where we are the payment provider.

It might be helpful to note that car parks throughout the UK must be clearly signposted with Terms and Conditions.

If you believe the terms of use were not clear, you can of course appeal to the enforcement company should you receive a Parking Charge Notice for non-payment.

Should a PCN be issued to you for breaching the terms of the car park, you will be required to appeal this directly with the issuing authority, as YourParkingSpace will be unable to provide a valid parking session for the date/time of the breach.

-- Recommendation: To prevent the same going forward we recommend you download the YourParkingSpace app for quick and easy parking payments at your fingertips.

Please accept my apologies I have been unable to assist you further on this occasion.

Kind regards,

Joyce

Customer Success Specialist THIS HAS TO BEE THE BIGGEST JOKE...

I solved the problem by having my Co Director actually visit the car park today and close the booking using the on site machine. WHAT A FARCE.

Cancelled my reservation at short notice. When I logged in to the app, there was no record of my booking even though I have an email from them with a reservation number.

The advice from their chat was to make sure I log in using the same email account.

Of course I did that. I think that they cancelled the resevration as there is building work blocking access to the car park.

However, they still took my money and as they are impossible to contact by phone, and they don't respond to chat messages, I have no way of claiming a refund. Terrible UX I will never use them again and advise everyone to avoid them like the plague.